understand coaching theory
know how to use the OUTCOMES Coaching model
use a range of coaching skills with clients
know how to help clients identify performance problems
help clients plan for performance improvement
coach clients to improve performance
help clients prepare individual performance plans
overcome barriers to coaching in an organization
evaluate the outcomes of coaching programs
apply Kirkpatrick's evaluation model
understand how to set up a mentoring program
guide mentors on how to effectively mentor employees
help clients develop mentoring skills
mentor employees and managers effectively
apply a range of questioning skills
apply a range of listening skills to coaching and mentoring engagements
help clients set goals for coaching and mentoring
manage confidentiality in coaching programs
manage contractual engagements between coaches and clients
sell your coaching services to clients
