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Understand customer needs and expectations
Understand quality standards
Apply benchmarking with business processes
Analyze the costs of quality in the organization
Map business processes
Know how to improve business processes
justify investment in a quality improvement initiative
Understand the principles of Kaizen
Develop a quality improvement plan
understand statistics in process improvement
review the quality of core business services
Understand the principles of 6 Sigma
Understand the principles of LEAN
Understand the use of statistics in reviewing operations quality
Know how to conduct value stream mapping
Understand LEAN and 7 wastes
Know how to use 5S
Understand the principles of Just in Time
Develop an improvement program using DMAIC
Understand the DMAIC framework
Lead an improvement team
Set-up a quality improvement team
Manage risk within a quality improvement program