Advanced Certificate in Operations Management

The graduate has successfully completed the Global Advanced Certificate in Operations Management, and the professional competence and assessment requirements for recognition as a Global Certified Quality Manager. The program comprises 8 online courses (of 20 hours each), and a total of 160 hours of learning.


COURSE 1: UNDERSTANDING QUALITY MANAGMENT

COURSE 2: FOUNDATIONS IN CUSTOMER SERVICE MANAGEMENT

COURSE 3: MANAGING SERVICE QUALITY

COURSE 4: FOUNDATIONS IN MANAGEMENT

COURSE 5: FOUNDATIONS IN LEAN 6 SIGMA

COURSE 6: MANAGING MATERIALS AND EQUIPMENT

COURSE 7: BUSINESS PROCESS IMPROVEMENT

COURSE 8: MANAGING RISK IN THE ORGANIZATION


Assessment: The candidate has passed 2 online examinations, each comprising 60 questions.

Skills/Knowledge Tags

Understand Quality Management
Understand quality standards
Understand total quality management
understand the costs of quality
Understand ISO9001
Map business processes
Know how to improve business processes
Understand the principles of Kaizen
Develop a quality improvement plan
Understand the use of statistics in process improvement
Understand principles of 6 Sigma
Understand LEAN and 7 wastes
Develop an improvement program using DMAIC
Set-up a quality improvement team
Know how to exceed customer expectations
Know how to collect and analyze customer feedback
Resolve customer complaints effectively
Cope with difficult customers
Plan and manage service recovery
Build a service focused team
Apply risk management in planning and managing operations
Identify and plan for operational risks
Apply structured risk identification and assessment
Apply appropriate risk treatment to operations
Implement appropriate risk control measures
Identify physical resources requirements
Develop asset utilization targets
Assess capacity in resource allocation
Understand how to align procurement with operations planning
Manage security of resources
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