Certificate in Effective Supervision

The graduate has successfully completed the Global Professional Certificate in Effective Supervision. The program comprises 5 online courses (of 20 hours each), and a total of 100 hours of learning.


COURSE 1: FOUNDATIONS IN MANAGEMENT

COURSE 2: INTERPERSONAL COMMUNICATION SKILLS

COURSE 3: FOUNDATIONS IN LEADERSHIP

COURSE 4: MANAGING EFFECTIVE WORKPLACE RELATIONSHIPS

COURSE 5: MANAGING EMPLOYEE PERFORMANCE


The graduate will be equipped with the following professional skills and knowledge:

Skills/Knowledge Tags

Supervise a work team effectively.
Understand and help set work performance standards.
Set team goals and gain employee commitment.
Monitor employee work and give support when required.
Manage people with authority.
Give appropriate feedback on performance.
Manage Employee Performance.
Manage Employee Under-Performance.
Support employees in personal development planning.
Develop productive workplace relationships.
Understand and support diversity in the organization.
Resolve conflict in the workplace.
Understand and support cross cultural communication.
Understand the characteristics of effective leadership.
Use a range of leadership styles.
Understand transformational leadership.
Understand situational leadership.
Plan and allocate work effectively.
Organize and delegate work to ensure accountability..
Overcome barriers to communication.
Apply active listening techniques.
Apply effective questioning techniques.
Interpret non-verbal communication.
Interact effectively with colleagues and managers across the workplace.
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