Certificate in Quality Management

The graduate has successfully completed the Global Professional Certificate in Quality Management. The program comprises 4 online courses (of 20 hours each), and a total of 80 hours of learning.


COURSE 1: UNDERSTANDING QUALITY MANAGMENT

COURSE 2: SOLVING PROBLEMS AT WORK

COURSE 3: BUSINESS IMPROVEMENT TECHNIQUES

COURSE 4: MANAGING SERVICE QUALITY

Skills/Knowledge Tags

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Understand Quality Management
Understand quality standards
understand total quality management
understand the costs of quality
Understand ISO9001
Understand principles of operations planning
Develop an operations plan for own team or unit
Map business processes
Know how to improve business processes
Understand the principles of Kaizen
Develop a quality improvement plan
understand statistics in process improvement
Understand principles of 6 Sigma
Understand the principles of LEAN
Know how to use 5S
Understand LEAN and 7 wastes K
Understand the principles of Just in Time
Develop an improvement plan using DMAIC
Understand the DMAIC framework
Lead an improvement team
Set-up a quality improvement team
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