• Understand the principles and importance of self-awareness in leadership.
• Assess own leadership strengths limitations and behavioural patterns.
Recognise the impact of their actions and communication on others.
Seek receive and apply feedback constructively.
Adapt leadership behaviours to different contexts and individuals.
Apply reflective practices to improve leadership effectiveness.
• Understand the role of values purpose and authenticity in building trust.
Understand the core principles of emotional intelligence.
Improve self-awareness and self-management in a range of challenging situations.
Improve social awareness and interactions with your stakeholders.
Recognise and respond appropriately to emotions expressed by others.
Understand the role of values purpose and authenticity in building trust.
Manage difficult or sensitive discussions effectively.
Deal with anger in the workplace and know how best to manage own emotions.
Help team members improve their own emotional intelligence skills.
Identify situations where coaching is the most appropriate leadership approach.
Conduct a structured coaching conversation.
Facilitate goal setting and action planning.
Build confidence in empowering team members to take ownership of decisions and actions.
Reinforce strengths and positive behaviours.
Identify opportunities for employee growth and development.
Coach employees to improve performance and solve problems independently.
Understand the principles of effective interpersonal communication.
Conduct purposeful and productive workplace conversations.
Listen actively and communicate with clarity and confidence.
Manage difficult conversations with professionalism and empathy.
Influence outcomes positively while maintaining strong working relationships.
Achieve clear agreements actions and commitments through effective dialogue.
Understand the characteristics of effective teams
Apply the Tuckman team building model in developing an effective team.
Develop a team performance plan.
Provide the team with a clear vision and sense of purpose.
Develop and promote a collaborative approach to problem solving and decision making within the team.
Promote mutual respect for differences and a shared purpose within the team.
