The graduate has successfully completed the Global Professional Certificate in Sales Management. The program comprises 5 online courses (of 20 hours each), and a total of 100 hours of learning.
COURSE 1: ESSENTIAL SALES SKILLS
COURSE 2: MEETING CUSTOMER NEEDS
COURSE 3: MAKING EFFECTIVE SALES PRESENTATIONS
COURSE 4: BUSINESS NEGOTIATING SKILLS
COURSE 5: LEADING AND MOTIVATING A SALES TEAM
Skills/Knowledge Tags
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Conduct sales effectively
lead and motivate a sales team
conduct business negotiations
plan for successful sales angagements
close a sale successfully
know customer needs and how to meet them
know how to exceed customer expectations
Understand customer legal rights
Collect and use customer feedback
understand a range of motivation theories
set motivating goals for the team
Develop incentives for the sales team
bargain successfully
Overcome objectives to sales
Develop and deliver persuasive sales presentations
Know how to improve customer satisfaction
Apply techniques to increase customer retention
