Use a range of leadership styles effectively
Review and interpret organization strategy effectively
Understand the principles of strategy implementation
Know how to apply management by objectives to own work context
Know how to set goals and objectives for the work team
Apply a range of motivational techniques with own team
Set motivating goals and targets for work teams
Develop KPI's to measure business unit and team performance
Understand the structure and content of a balanced scorecard
Apply a range of methods of improving accountability within the business unit
Communicate team performance effectively
Manage Employee Performance
Manage Employee Under-Performance
Give feedback on performance
Plan for and delegate work effectively
Monitor task performance
Overcome barriers to communication
Apply active listening techniques
Apply effective questioning techniques
Interpret non-verbal communication
Manage with authority
Apply strategies to empower team members
Overcome barriers to delegation and empowerment
Successfully apply different levels of delegating
Apply appropriate tone in a range of communication contexts.
Use a wide range of technqiues to improve overall performance of the work team
Implement a range of management controls effectively
Create a performance focus within the work team
