Certificate in Customer Relations Management

Credential Issuer

Global Management Academy

Organization

Receiver

Veselin Trachev

Individual

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The graduate has successfully completed the Global Professional Certificate in Customer Relations Management. The program comprises 4 online courses (of 20 hours each), and a total of 80 hours of learning.

COURSE 1: ATTRACT AND RETAIN CUSTOMERS

COURSE 2: MEETING CUSTOMER NEEDS

COUSRE 3: MANAGING CUSTOMER RELATIONS

COURSE 4: MANAGING SERVICE QUALITY

Skills/Knowledge Tags

Communicate effectively with customers and staff

Meet customer needs

Know how to exceed customer expectations

Motivate a service team effectively

Know how to collect and analyze customer feedback

Know how to identify and meet customer needs

Resolve customer complaints effectively

Cope with difficult customers

Deal effectively with angry customers

Plan and manage service recovery

Develop a compliants policy and prcedures for the business

Monitor service quality

Measure customer satisfaction

Develop customer service standards

Set service improvement targets

Build a service focused team

Understand a range of motivation theories

Set motivating team goals and targets

Use motivation techniques to resolve employee performance problems

Analyze and evaluate the customer value chain

Evaluate the supply chain to improve customer service

Conduct a PESTLE analysis

Assess the operating environment

Apply CRM systems to improve sales management

Apply CRM systems to improve Marketing activities

Select the best fit CRM system to meet business needs

Measure levels of customer loyalty

know how to retain key customers

Know how to use consumer data to improve customer loyalty

Know how to apply relation marketing and lifecycle marketing to improve sales and retention

Understand customer legal rights and the company's responsibilities

Know how to map analyze the customer journey to identify improvement opportunities

Website Link

https://www.globalmanagementacademy.com/cour…

Issued on

25, Mar 2025

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Credential Link

https://hyperstack.id/credential/ed001b39-96f4-44ad-9587-e65986724767

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Credential Authenticity

Technology: Hyperstack Engine
Document Identity:ed001b39-96f4-44ad-9587-e65986724767
Issued on: 25, Mar 2025