Value Leadership Program

The Value Leadership Programme is a distinguished initiative designed to empower Telekom Malaysia's (TM) leaders—both current and future—with essential skills and mindsets needed to excel in today’s dynamic business environment. This comprehensive program is aligned with TM’s New Way of Work and focuses on key competencies such as adaptability, agility, digital proficiency, and exceptional performance.

Program Overview:

The overarching goal of the Value Leadership Programme is to develop leaders who not only embody TM’s core values and Way of Work but also significantly contribute to Malaysia's digital transformation goals. Through fostering a growth mindset and providing critical competencies, the program equips participants to adeptly handle the challenges and leverage the opportunities presented by the Fourth Industrial Revolution (IR4.0) and emerging technologies.

Modules Included:

1. Customer Relationship Marketing and Service Excellence: Master strategies for managing customer relationships and delivering exceptional service.
2. Building the Perfect Marketing Mix for Your Business: Learn to create a tailored marketing mix that effectively addresses your business needs.
3. Sustainable Marketing as a Business Strategy: Integrate sustainability into marketing strategies to drive long-term business success.
4. Understanding Change Management: Gain insights into effectively managing organizational change and transformation.
5. Value Creation Through Organisational Change: Leverage change to create value and foster business growth.
6. Coloured Brain Communication: Enhance communication skills by understanding diverse thinking styles and preferences.
7. Effective Change Management Approaches: Explore practical strategies and methodologies for successful change management.
8. Strategic Management Essentials: Understand key principles of strategic management, including planning, execution, and evaluation.
9. Data Science Foundations: Build a strong foundation in data science for better data analysis and interpretation.
10. Data Mining: Develop skills to extract valuable insights from large datasets to support strategic decisions.
11. Data-Driven Decision Making to Drive Results: Use data analytics to inform decisions and drive business results.
12. Design Thinking: Adopt a human-centered approach to innovative problem-solving and user-focused design.
13. Problem Solving with FMEA (Failure Modes and Effects Analysis): Apply structured techniques to identify and mitigate potential failures.
14. Wishful Thinking Using Fishbone Method: Utilize the Fishbone Diagram (Ishikawa) to systematically analyze and address root causes of problems.

The Value Leadership Programme is designed to cultivate leaders who are not only adept at navigating today’s complex business challenges but are also prepared for future innovations and shifts in the industry.