Dashboard Guide: How to Manage Cases

As a compliance officer, sometimes you need to change an applicant’s status based on investigation results. For instance, you may conclude that an issue detected by the system wasn’t severe enough or vice versa.

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If you’d like to learn more about case management in the Sumsub dashboard, join us for a free product webinar, where we’ll walk you through the available tools and show you just how easy it is to moderate in our platform.

In just 40 minutes, we’ll show you how to deal with the following cases:

- How to find applicants who began registration but didn’t finish

- What to do when an applicant is in the “Pending Review” status

- How to give a rejected applicant another try

- How to conduct a WL check

- What to do when you can’t perform a manual check or automatic re-check

- How to re-activate an applicant whose name is crossed out

- How to ensure that manually uploaded users are automatically verified

- How to perform a manual check or ask the system to re-check

- How to request to re-upload a specific document

- How to request that an applicant passes liveness verification once again

- How to reset the verification process

- When we recommend consulting our support team and why

- If you have other queries, how can you learn more